Privacy Policy

Information about your privacy on https://synergenxhealth.com/internet-privacy-policy/

Patient Health Information Privacy Practices & Policies

This Privacy Policy pertains only to this website and its practices for data collection, processing and usage. Practices and policies related to patients’ healthcare information is a separate matter, which is covered in our Patient Information section on this website.

Privacy Policy Regarding This Website

We are committed to protecting your privacy. This Internet Privacy Policy governs our data collection, processing, and usage practices. Using our website, you consent to the data practices described in this Internet Privacy Policy. You are free to explore the website without providing any information about yourself. You should not use the website if you disagree with the data practices described in this Internet Privacy Policy.

Changes to this Internet Privacy Policy

We may update this Internet Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. Your continued use of the websites, the subscription service and/or continued provision of personal information to us will be subject to the terms of the then-current Internet Privacy Policy.

Contact Us

If you have any questions about this Internet Privacy Policy or our treatment of the information you provide us, please write to us by email at [email protected] or postal mail at 130 Vintage Park Blvd., Building C, Suite H, Houston, TX 77070-3999.

Information About Children

This website is not intended for or targeted to children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us so that we may delete the information.

We Never Sell Personal Information

We will never sell your personal information to any third party.

Patient Testimonials and Comments

We may post patient testimonials and comments on our website that may contain personal information. We obtain each patient’s individual consent via email and/or signed release prior to posting the patient’s name and testimonial.

Service Providers

We employ other companies and people to provide services to website visitors and patients, and on occasion, we may need to share your information in a HIPAA-compliant manner. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our Internet privacy policies and patient data handling.

Security of Your Personal Information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment protected from unauthorized access, use or disclosure. When sensitive personal information is collected on our website and/or transmitted to another website, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Social Media Features

Our website includes social media features (such as the Facebook “like” button), widgets (such as the “share this” button) or interactive mini-programs that run on our sites. These features may collect your IP address and which pages you visit on our sites, and they may set a “cookie” to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. This Internet Privacy Policy does not apply to these features. Your interactions with these features are governed by the Internet Privacy Policy and other policies of the companies providing them.

External Websites

Our website may provide links to other websites. We do not control — and are not responsible for — the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners or their practices. This Internet Privacy Policy does not apply to these other websites, which are subject to those entities’ privacy policies and other policies.

Cookies and Other Technologies

We may use “cookies,” log files, clear gifs or other technologies to help personalize your online experience. For example, a cookie can help us to recall your specific information on subsequent visits. Other technologies allow us to determine which email subscribers click through and read our newsletters.

We Never Sell Personal Information

We will never sell your personal information to any third party.  SMS opt-in or Phone Numbers for the purpose of SMS are not being shared. 

SMS Terms and Conditions

If you have consented to receive text messages from Synergenx, you may receive marketing, customer care, account notifications and delivery notification text messages from Synergenx . Message and data rates may apply.  Messaging frequency may vary. Reply STOP to opt-out. Reply HELP for assistance  You can review our privacy policy for additional information  https://synergenxhealth.com/privacy-policy/

Unsubscribe from Our Communications

Our text messaging list is “opt-in,” meaning that you must choose to receive SMS text messaging from us.  Standard text messaging rates will apply.  You can reply STOP to opt-out at any time.

Our email list is “opt-in,” meaning that you must choose to receive communications from us. This also means that you may unsubscribe from our marketing communications at any time, which can be done simply by clicking on the “unsubscribe” link located on the bottom of our emails or by sending us an email us at [email protected].

Notice of Privacy Practices V2

NOTICE OF PRIVACY PRACTICES

Effective Date: February 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN

GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

We are committed to protecting the privacy and security of your health information. This Notice of Privacy Practices

(“Notice”) explains how we may use and disclose your protected health information (PHI) and describes your rights

under federal law. Some health information, including records related to substance use disorder treatment, receives

additional protection under federal law (42 CFR Part 2). This Notice explains those protections as well.

Our Legal Duties

We are required by law to:

• Maintain the privacy and security of your PHI

• Provide you with this Notice of our legal duties and privacy practices

• Follow the terms of this Notice currently in effect

• Notify you if a breach of unsecured PHI occurs

• Comply with 42 CFR Part 2 for substance use disorder records

How We May Use and Disclose Your Health Information (HIPAA)

We may use and disclose your PHI without your written authorization for:

Treatment: Providing, coordinating, or managing your health care.

Payment: Billing and payment activities related to your care.

Health Care Operations: Quality assessment, auditing, training, licensing, and administrative activities.

Other Uses Permitted by Law: Including public health, oversight activities, law enforcement, court orders, workers’

compensation, and serious threats to health or safety.

Special Protections for Substance Use Disorder Records (42 CFR Part 2)

Some records related to substance use disorder diagnosis or treatment are protected by 42 CFR Part 2, which provides

greater privacy protections than HIPAA.

Written Consent Is Required

In most cases, your specific written consent is required before we may use or disclose Part 2 records, even for

treatment, payment, or health care operations. Your consent must meet federal requirements and may be revoked at

any time in writing.

11445 Compaq Center West Drive A6.8, Suite A

Houston, Texas 77070

P: 281-429-8522

F: 281-429-8625

www.synergenx.com

Confidential – For M&A Due Diligence Use Only – Not for Internal Distribution

Limited Exceptions Without Consent

We may disclose Part 2 records without consent only in limited circumstances, such as:

• Medical emergencies

• Audits and program evaluations

• Certain research activities

• Court orders that meet strict legal standards

• Mandatory child abuse or neglect reporting

Prohibition on Redisclosure

Federal law strictly prohibits redisclosure of substance use disorder records unless expressly permitted by your written

consent or allowed under 42 CFR Part 2. Unauthorized redisclosure is a violation of federal law.

Fundraising

Substance use disorder records are never used for fundraising purposes.

Your Rights Regarding Your Health Information

You have the right to:

• Access your records, including electronic copies

• Direct records to a third party, including apps or patient portals

• Request corrections

• Receive an accounting of disclosures

• Request restrictions (including required out-of-pocket restrictions)

• Request confidential communications

• Receive breach notifications

• Receive a paper copy of this Notice

Fees for electronic access are limited or waived as required by law.

Complaints

You may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be retaliated

against for filing a complaint.

IT Compliance & Cybersecurity Manager

Rammie Mikhail

SynergenX Health Holdings LLC

11445 Compaq Center West Dr., Houston, TX 7707